frequently asked Questions

QUESTIONS & ANSWERS

LED Neonschild in Nahaufnahme

Neon Flex

Premium LED Neonschild in Nahaufnahme

Liquid Acryl

Leuchtreklame Nahaufnahme

Neon sign

Fragezeichen für FAQ

General questions

Neon Flex

product information

LED neon is the modern successor to traditional glass neon. But without fragile glass and dangerous gas.

We use the latest LED technology. This is not only energy-saving but also very long-lasting . Ideal for Mother Nature!

Another advantage is the shatter resistance of our neon signs compared to old glass neons.

We design neon signs for indoor and outdoor use. Our outdoor signs are IP67 protected.

Request your outdoor sign here today!

Many customers think that neon signs are particularly heavy. However, this is a misconception. Our signs weigh only a few kilos and are therefore particularly handy and easy to install.

It is possible to connect it to a light switch. For safety reasons, this work may only be carried out by certified specialists.

Please note that this will void the warranty for your neon sign.

Of course, this depends on the size of your neon sign.

Our signs require 9 watts/h per meter of LED technology.

As standard we deliver with a 2 meter long connection cable.

If you would like a longer cable, we can of course make that possible. Please write us a comment about your order.

Payment Information

Nothing could be easier!

You have 3 options to order your neon sign from us.

1. You design your dream neon sign in our configurator

2. You simply buy a sign from our collection directly in the shop

3. You send us an inquiry and we will create your dream neon sign together with you.

In addition to the classic credit card and instant bank transfer, we of course also offer PayPal , Klarna and many others.

You enjoy full buyer protection with us!

Speed ​​is key here.

For our personalized items, changes are only possible up to 2 hours after the order has been placed; cancellation is no longer possible. Please send us an email to kundenservice@neon-nova.de

If you would like to make changes to a standard product, we can accommodate this up to 12 hours after purchase. Send us an email to kundenservice@neon-nova.de

We do our best to provide you with all information transparently. This means that after you place your order, you will receive an order confirmation and after shipment, a shipment tracking number from us. Here you can easily track your package.

On average it takes 10 days for a delivery to reach you.

If you have any questions while you wait, don't hesitate to ask us. Send us your message to kundenservice@neon-nova.de

When purchasing via the configurator or in the shop, you have the option of using a discount code during checkout.

If you have any questions, please feel free to contact us at any time.

Are you looking for a reliable dealer for neon signs and illuminated advertising?

Then we are your partner at your side!

Click here for your exclusive dealer discount!

Shipping Information

Shipping of our neon signs is free for all customers.

Shipping usually takes 10 - 14 business days.

You will receive a tracking number for every order. This allows you to easily see where your neon sign is currently going.

Yes, all of our deliveries are insured.

Unfortunately, it does happen that something gets damaged during shipping.

But we won’t leave you out in the cold.

Please send us pictures and videos of the damage to kundenservice@neon-nova.de within 48 hours of receipt.

We are here for you!

We ship free of charge within the EU.

If you are somewhere else, please send us a message to kundenservice@neon-nova.de and together we will find a solution that will light up your room

Each sign is unique. Custom-made items that exceed a certain size may require a few days longer.

Please send us a message to kundenservice@neon-nova.de.

Return Information

Please note our right of withdrawal.

If you find any defects in the product quality, please write us a message and we will find a solution.

To do this, simply follow these two steps:

1. Send us pictures and videos of the problem. We pay attention to every detail from every angle.

2. Send us an email to kundenservice@neon-nova.de and tell us your request. Our team will then discuss everything else with you and make your sign shine again!

Basically, it's like everything else in the world.

We are here for you if there is a manufacturing, electrical or lighting defect.

Our goal is a perfectly glowing neon sign!

Unfortunately, our warranty also has its limits. If it is due to improper use, falls or encounters with a pet, this is not covered by our warranty.

But here too, we have an open ear for you and will try to help you as best as possible. Feel free to write us a message at kundenservice@neon-nova.de

Installation & Maintenance

In principle, our signs are just as easy to install as a picture.

We include installation instructions in the form of a video with every order. You can also watch these in advance here on our website.

Our LED neon signs run on 12V. A corresponding power supply for the household socket is included with each neon sign. Also available in the respective country version upon request.

Please make sure to unplug the power cord before cleaning the shield.

You can then carefully clean the sign with a microfiber cloth.

Do not use cleaning agents or wet cloths. This could cause a short circuit and damage your neon sign.

Just follow these instructions:

1. Find a stable wall for mounting

2. Make sure your neon sign is not installed on an overloaded outlet or power strip.

3. Mount the sign carefully and protect it against falls.

If you follow these points, we promise you will have many years of fun with your neon sign!

By default, our signs are designed for indoor use. If you would like a sign for outdoor use (IP67), you can plan this in our configurator or simply send us your request with the appropriate note.

We'll take care of it!

Installing our neon signs is not rocket science. Anyone who has ever drilled a hole in a wall will have no problem doing it.

We provide you with everything you need for installation.

Security

Of course! Safety is our highest priority at NEON NOVA®. All our products comply with the strict EU safety standards.

We pay attention to careful manufacturing and use high-quality materials to make your neon sign something special and, above all, a safe product.

We are proud that all our products are CE marked, which means they meet strict requirements for quality, safety and reliability.

With the CE marking, you can be sure that we at NEON NOVA® will provide you with an absolutely safe and high-quality product that complies with all European regulations.

General questions

Yes, in our configurator you can select all of these points and design them individually.

Yes. You can create your neon sign down to the centimeter. Of course, it always depends on how many characters you want to use.

If you need help or have a question, please feel free to write to us. We will of course help you as quickly as possible.

Yes, this is possible. Write us a message and we will take care of it.

Do you have any further questions?

If you have any further questions or concerns, please do not hesitate to send us a message.