frequently asked Questions

QUESTIONS & ANSWERS

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Neon sign

Fragezeichen für FAQ

General questions

Neon sign

product information

The NEON NOVA® illuminated sign for outdoor use gives your brand the presence and attention it needs to be presented in the perfect light.

We use the latest LED technology. This is not only energy-saving but also very long-lasting . Ideal for Mother Nature!

We design illuminated signs for outdoor use. Our outdoor signs are IP67 protected.

Request your outdoor sign here today!

This of course depends on the size and design of the neon sign.

However, you should expect a weight between 15 - 40 KG.

It is possible to connect it to a light switch. For safety reasons, this work may only be carried out by certified specialists.

Of course, this depends on the size of your sign.

Our signs require 9 watts/h per meter of LED technology.

As standard we deliver with a 5 meter long connection cable.

If you would like a longer cable, we can of course make that possible. Please write us a comment about your order.

sizes

We produce in our standard sizes S, M, L, XL and XXL. If you have special requests, we are happy to help. Just send us your request .

We produce our illuminated signs individually according to customer requirements. We are also there for you if you have special requests. Simply write to our customer service .

Yes, we do. Send us your request and we will discuss your project with you individually.

Yes, we do. Send us your request and we will discuss your project with you individually.

The size refers to the entire neon sign. If you have any questions or concerns, our customer service team will be happy to help you at any time.

Shipping & Delivery

The shipping of our illuminated signs is free for all customers within the EU.

Shipping usually takes 15 - 20 working days.

You will receive a tracking number for every order. This allows you to easily see where your neon sign is currently on its way.

Yes, all of our deliveries are insured.

Unfortunately, it does happen that something gets damaged during shipping.

But we won’t leave you out in the cold.

Please send us pictures and videos of the damage to kundenservice@neon-nova.d e within 48 hours of receipt.

We are here for you!

We ship free of charge within the EU.

If you are somewhere else, please send us a message to kundenservice@neon-nova.de and together we will find a solution that will light up your room

Each sign is unique. Custom-made items that exceed a certain size may require a few days longer.

Please send us a message to kundenservice@neon-nova.de .

Return & Warranty

You can return our standard products within the cancellation period.

Only our personalized items, created especially for you, cannot be returned.

We love our products and are completely convinced of their quality.

Our outdoor neon signs come with a 1-year warranty.

To do this, simply follow these two steps:

1. Send us pictures and videos of the problem. We pay attention to every detail from every angle.

2. Send us an email to kundenservice@neon-nova.de and tell us your request. Our team will then discuss everything else with you and make your sign shine again!

Basically, it's like everything else in the world.

We are here for you if there is a manufacturing, electrical or lighting defect.

Our goal is a perfectly illuminated neon sign!

Unfortunately, our warranty also has its limits. If it is due to improper use, falls or encounters with a pet, this is not covered by our warranty.

But here too, we have an open ear for you and will try to help you as best as possible. Feel free to write us a message at kundenservice@neon-nova.de

Installation & Maintenance

In principle, our signs are just as easy to install as a picture.

We include installation instructions in the form of a video with every order. You can also watch these in advance here on our website.

Our LED liquid acrylic signs run on 12V. A corresponding voltage converter for the household socket is included with each sign. Also available in the respective country version on request.

Please make sure to unplug the shield before cleaning it.

You can then carefully clean the sign with a microfiber cloth.

Do not use cleaning agents or wet cloths. This could cause a short circuit and damage your sign.

Just follow these instructions:

1. Find a stable wall for mounting

2. Make sure that your neon sign is not installed on an overloaded outlet or power strip.

3. Mount the sign carefully and protect it against falls.

If you follow these points, we promise you will have many years of fun with your sign!

Our LED illuminated sign has been specially developed for outdoor use.

Installing our signs is not rocket science. Anyone who has ever drilled a hole in a wall will have no problem doing it.

We provide you with everything you need for installation.

Security

Of course! Safety is our highest priority at NEON NOVA®. All our products comply with the strict EU safety standards.

We pay attention to careful production and use high-quality materials to make your neon sign something special and, above all, a safe product.

We are proud that all our products are CE marked, which means they meet strict requirements for quality, safety and reliability.

With the CE marking, you can be sure that we at NEON NOVA® will provide you with an absolutely safe and high-quality product that complies with all European regulations.

General questions

Yes, in our configurator you can select all of these points and customize them.

Yes, this is possible.

Please send us your request using our form. You will receive your personalized offer including a preview within 24 hours.

Yes, this is possible.

Please send us your request using our form. You will receive your personalized offer including a preview within 24 hours.

Do you have any further questions?

If you have any further questions or concerns, please do not hesitate to send us a message.